Virus, Trojan, Spyware, and Malware Removal Help

Forum Guidelines:

Read the following topic before creating a new topic in this forum. It contains instructions on what information we would like you to post. This will enable us to help you more quickly.

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help


Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. However, please be assured that your topic will be looked at and responded to. Your patience is appreciated.


Only members of the Malware Response Team or Moderators are allowed to help people with logs.


When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc.


Do not bump your topic. We try to resolve logs on a first come/first served basis. By bumping your log you will be pushed back in line due to the new date of your bump.