I think it is possible this is the source of your system freezing. To test this, please disable virtualization.
Posted 02 March 2024 - 07:41 PM
I think it is possible this is the source of your system freezing. To test this, please disable virtualization.
Posted 02 March 2024 - 09:55 PM
I disabled virtualization, and then went into advanced startup settings to run the automatic repair again, but it still failed. This is the log file it spat out:
Startup Repair diagnosis and repair log
---------------------------
Last successful boot time: 3/3/2024 2:47:07 AM (GMT)
Number of repair attempts: 1
Session details
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System Disk = \Device\Harddisk0
Windows directory = C:\Windows
AutoChk Run = 0
Number of root causes = 1
Test Performed:
---------------------------
Name: Check for updates
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------------
Name: System disk test
Result: Completed successfully. Error code = 0x0
Time taken = 15 ms
Test Performed:
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code = 0x0
Time taken = 110 ms
Test Performed:
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code = 0x0
Time taken = 31 ms
Test Performed:
---------------------------
Name: Target OS test
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------------
Name: Volume content check
Result: Completed successfully. Error code = 0x0
Time taken = 31 ms
Test Performed:
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------------
Name: Internal state check
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------------
Name: Check for installed LCU
Result: Completed successfully. Error code = 0x0
Time taken = 1922 ms
Test Performed:
---------------------------
Name: Check for installed driver updates
Result: Completed successfully. Error code = 0x0
Time taken = 500 ms
Test Performed:
---------------------------
Name: Check for pending package install
Result: Completed successfully. Error code = 0x0
Time taken = 1391 ms
Test Performed:
---------------------------
Name: Boot status test
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Root cause found:
---------------------------
Boot status indicates that the OS booted successfully.
---------------------------
---------------------------
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Posted 02 March 2024 - 10:26 PM
Posted 03 March 2024 - 03:49 PM
I haven't had any freezes as of yet, but I'm having frequent graphics driver timeouts in which my screen will flash black, which is then followed by a drastic decrease in video resolution. These timeouts are generally triggered when I am watching a video on my device. I have already tried clearing the shader cache and updating my graphics drivers.
Thanks,
Isaac
Posted 03 March 2024 - 05:39 PM
Posted Yesterday, 02:22 PM
I tried changing to base video, but the video player issue with driver timeout persisted. If you would like, I could mark this thread resolved and contact AMD support, since we are now beyond any boot/malware issues. If you think you know how to resolve the issue, I'm also open to keep trying fixes.
Thanks!
Posted Yesterday, 07:41 PM
I updated my graphics drivers again to a release that came out a few days ago, and this seems to have fixed the issue. Thank you again for the help! Is everything resolved as long as I don't have any more graphics or boot issues?
Posted Yesterday, 09:31 PM
Posted Today, 01:37 PM
The initial issues I had before factory resetting my computer included:
1. Laptop not booting until I disabled secure boot
2. Safe boot never functioning
3. FRST finding policy restrictions on Firefox and Edge
4. Windows Antivirus flickering off and on once
5. Windows Defender telling me that its settings were restricted and to contact my IT administrator for help (My laptop is a personal device)
Looking back, I am guessing that 4 and 5 were probably due to Malwarebytes or Avast One disabling Defender in favor of their software, which I had installed only to scan my device. I thought that there was a possibility of a rootkit because of the above symptoms, one which could hide from the superficial Malwarebytes and Avast One scans, which is what prompted my decision for a reset. In retrospect, how could I have determined if malware was the root cause of problems with my device, without waiting for the initial 3-5 day response time of this forum?
Posted Today, 02:31 PM
Typically these are not an issue unless there are browser specific symptoms. They can be easily reset if you'd like but if no symptoms appear or the settings seem irrelevant to the overall condition of the computer I ignore them.FRST finding policy restrictions on Firefox and Edge
It doesn't usually take 3-5 days for a reply. In your case we replied within a day and a half. It is probably best to wait for a trained expert to look over your computer but it you wanted to pre-scan I would recommend Malwarebytes and ESET Online Scanner.how could I have determined if malware was the root cause of problems with my device, without waiting for the initial 3-5 day response time of this forum?
Posted Today, 02:37 PM
Hi Gary,
I haven't had any further issues, so this does resolve everything. Thank you! Is there anything I should do for cleanup? Uninstall FRST?
Hi Gary,
I haven't had any further issues, so this does resolve everything. Thank you! Is there anything I should do for cleanup? Uninstall FRST?
Posted Today, 04:54 PM
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